Refund Policy
Thank you for shopping with Bergamot Beauté. We strive to provide you with the most luxurious beauty products. To maintain a level of hygiene, opened or used products cannot be reused or resold.
This information outlines our Return Policy to help you understand our procedures regarding returns and exchanges.
Damage and Non-Delivery:
In the unlikely event that your product arrives damaged or is not delivered, we offer a replacement in any such verified scenarios for the particular product.
Please follow the steps below to escalate:
- Damage:
If you receive a damaged product, kindly contact our customer support team within 48 hours of receiving the package. Please provide an unboxing video with a 360-degree view of the package as received without having used it. This serves as evidence of the damage product received. Along with the video, kindly provide your order details.
We understand that if the product may not be received in perfect condition, return or exchange can be initiated on a case-by-case basis. The genuine cases of damage, leakage, missing product(s), wrong delivery of product(s) will be taken into consideration only if a 360-degree video. This video will help us understand the condition of the product upon delivery and assist us in processing your replacement promptly.
Ensure that the video is clear, unedited, and includes the order details (invoice, shipping label, etc.)
- Non-Delivery:
If your order does not arrive within the specified delivery time frame, please contact our customer support team or reach out to us on our Instagram channel for a smooth response to investigate the issue.
If it is confirmed that the product was not delivered, we will reinitiate the process. You will receive the confirmation once it is verified.
PLEASE NOTE - Once we verify the damage or Non-Delivery, we will initiate the return process. You will receive the return within 5-9 business days.
Non-Return Policy:
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at care@bergamotbeaute.com or +91 93195 70926
We are here to assist you and ensure your shopping experience with us is delightful. Thank you for choosing Bergamot Beauté.
